Dragon Well Tax Exemption Program

Simplify Compliance for Qualified Organizations

U.S. Sales Tax Policy

Tax Collection Requirement:

  • Dragon Well collects sales tax for shipments to 45 U.S. states

  • Tax calculated based on:

    • Product category (e.g., hardware vs. software)

    • Delivery address jurisdiction

    • Current state tax rates

Tax Display:

“Estimated Tax” shown at checkout → Finalized upon order completion

Tax Exemption Eligibility

Qualified Entities:

  • Government agencies

  • Educational institutions (K-12 & higher ed)

  • Non-profit organizations (501(c)(3) certified)

  • Resellers with valid permits

How to Apply:

  1. Submit Tax Exemption Form

  2. Upload state-specific certificate (see matrix below)

  3. Verification within 3 business days

  4. Tax-free status applied to future orders

State Tax Exemption Matrix

StateCertificate TypeSample Form
CaliforniaST-EX Resale CertificateView
New YorkST-120 Exempt Organization CertificateView
Texas01-339 Sales Tax ExemptionView
Full ListDownload 50-State Guide 

Document Requirements:

  • Business name/address must match Dragon Well account

  • Valid expiration date

  • Complete vendor info:

     
    Dragon Well Electronics Co., Ltd  
ROOM 836, 8/F, BEVERLEY COMMERCIAL CENTRE, 87-105
    CHATHAM ROAD SOUTH, TSIM SHA TSUI KOWLOON HK

  • Signature + date on all forms

⚠️ Partial exemptions? Contact tax specialist: +86-769-82866368 (Opt 4)

FAQs

Q: Can I get refunds for past taxed orders?

A: Yes! Submit exemption certificate within 90 days of purchase:

  1. Email certificate to info@dw-tek.com

  2. Include original order numbers

  3. Receive refund in 7-10 business days

Q: What about sales tax holidays?

A: We automatically apply exemptions during state-designated periods (e.g., back-to-school). Check your state schedule

Q: How are software licenses taxed?

A: Varies by state. PicOS® licenses generally tax-exempt for educational/government entities.

Q: What if my certificate expires?

A: You’ll receive 3 renewal reminders before tax-free status lapses.

International Tax Compliance

  • EU VAT: Reverse charge for business customers

  • APAC GST: Dragon Well handles all import taxes

  • Canada HST: Exemptions for registered businesses

Contact Tax Specialists

🌐 https://dw-tek.com/contact-us/
📱 Telephone: 86-769-82866368
✉️ info@dw-tek.com (Response <30 mins)

“Dragon Well’s tax portal saved our university $38,000 annually in exemption management costs.”
– Procurement Director, California State University

Key Resources


*Automated Tax Engine: Real-time rate calculations for 15,000+ jurisdictions*

Disclaimer: Dragon Well provides tax collection services only. Consult your tax advisor for compliance guidance.