Last Updated: [2025-05-10]

1. Return Eligibility

1.1 Timeframe:
You may request a return or refund within 30 days of receiving your order.

1.2 Conditions:
To qualify for a return or refund, the product must:

  • Be unused, undamaged, and in its original packaging (including anti-static bags, labels, and seals).
  • Include all accessories, manuals, and documentation.
  • Be accompanied by a valid proof of purchase (e.g., order number, invoice).

2. Non-Returnable Items

The following items are not eligible for return or refund unless defective:

  • Customized or specially ordered electronic components.
  • Products damaged due to misuse, improper handling, or unauthorized modifications.
  • Software, downloadable materials, or consumables (e.g., solder paste, adhesives).

3. Return Process

3.1 Step 1 – Contact Us:
Email info@dw-tek.com with your order number, product details, and reason for return. Our team will provide a Return Authorization (RA) number and instructions.

3.2 Step 2 – Packaging:
Securely repackage the product in its original packaging. Include the RA number visibly on the exterior.

3.3 Step 3 – Shipping:
Ship the item to the address below. Return shipping costs are the customer’s responsibility unless the return is due to our error (e.g., wrong item shipped).
Return Address:
DragonWell Electronics Co., Ltd
ATTN: Returns Department
ROOM S032, 2F THE CAPITAL
61-65 CHATHAM ROAD SOUTH
TSIM SHA TSUI, HK

4. Refund Processing

4.1 Timing:
Refunds will be processed within 7 business days after we receive and inspect the returned item.

4.2 Method:
Refunds will be issued to the original payment method. Bank transfers or third-party payment platforms may take additional time to reflect in your account.

4.3 Deductions:

  • Shipping fees (if applicable) and restocking fees (up to 15%) may apply for non-defective returns.
  • No deductions for returns due to DragonWell errors (e.g., defective products, incorrect shipments).

5. Defective or Incorrect Products

5.1 If you receive a defective or incorrect item, contact us immediately at info@dw-tek.com.
5.2 We will cover return shipping costs and provide a prepaid label if the issue is verified as our fault.
5.3 Options: Full refund, replacement, or store credit (your choice).

6. Cancellations

Order cancellations are permitted within 24 hours of purchase, provided the order has not been shipped.

7. Contact Us

For questions or assistance:

8. Policy Updates

DragonWell reserves the right to amend this policy at any time. Changes will be effective upon posting to the Site.

© 2023 DragonWell Electronics Co., Ltd. All rights reserved.
This policy applies globally unless superseded by local consumer laws.