Dragon Well Shipping Policy
Last Updated: [2025-05-31]
Shipping Operations & Warehouse
Location:
Building 2 Zhong Zheng Wei Lai Industrial Park Tian Xin
Hours: Mon-Fri | 9:30AM – 5:30PM EST
Contact: +86-769-82866368
Free Shipping Eligibility
Standard Orders: Free on orders >$79 (continental U.S.)
Exclusions:
Oversized/heavy items (e.g., industrial racks, bulk fiber reels)
Customized products without “Free Shipping” tag
Alaska, Hawaii, Puerto Rico & APO/FPO addresses
Carrier: UPS Ground® for free shipments
Delivery Timelines
| Region | Avg. Delivery | Key States |
|---|---|---|
| Northeast | 1-2 days | NY, PA, MA, NJ |
| Midwest | 2-3 days | IL, OH, MI, IN |
| South | 3-4 days | TX, FL, GA, NC |
| West | 4-6 days | CA, WA, CO, AZ |
| Carrier estimates; excludes customs/weather delays |
Shipping Options
Standard: Free >$79 (UPS Ground®)
Expedited:
Next-Day Air® (Delivery by 10:30AM)
2nd Day Air®
3-Day Select®
Warehouse Pickup:
Available at KOWLOON HK (Confirm via +86-769-82866368)
Order Processing
U.S. Orders: Shipped same-day if placed by 4PM EST
Global Orders:
Shipped via Dragon Well Global Direct (GSP)
Customs-cleared from Asia/EMEA warehouses
Split Shipments: High-priority items ship first
Dongguan Warehouse Capabilities
Automation: AI-driven inventory system (99.8% accuracy)
Scale: 50,000+ electronic components in stock
Logistics: Real-time tracking with UPS/FedEx/DHL
Service Guarantees
✅ Same-day dispatch (Orders by 4PM EST)
✅ 24/5 technical support
✅ Damage resolution within 48hrs
✅ Customs handling for international orders
Tax & Duties
| Destination | Sales Tax | Import Fees |
|---|---|---|
| Continental U.S. | Collected | None |
| Puerto Rico/Guam | Exempt | Dragon Well pays |
| Canada/Mexico | Exempt | Customer pays |
| Business tax exemption: Submit Form |
FAQ
Q: Why was my order delayed?
Top causes:
Custom firmware/configurations
Incomplete address (e.g., missing suite#)
Severe weather/natural disasters
Q: What if my package is damaged?
Document: Photos/video within 24hrs
Contact: info@dw-tek.com
Resolution: Replacement shipped same-day
Q: Do you ship to military bases?
Yes! APO/FPO shipments via USPS Priority® (extra 2-4 days)
Why Choose Dragon Well?
🚚 Same-Day Shipping: Orders by 4PM EST → Shipped today
🧠 Smart Inventory: Real-time stock visibility
🛡️ Zero-Risk Guarantee: Full replacements for shipping issues
🌐 Global Reach: 120+ countries | DDP (Delivered Duty Paid)
Need help?
📞 +86-769-82866368
✉️ info@dw-tek.com
🌐 https://dw-tek.com/
Warehouse Operations
Dongguan Warehouse: Automated same-day dispatch
*AI-Managed Stock: 99.8% order accuracy*
Carrier Network: UPS/FedEx/DHL integrations
Note: Oversized items may require freight quotes – Contact us
